General & Misc

  • Do you provide any website guarantee or warranty?

    Yes. We provide basic 30 days support, including bug fixes and technical support (additional/extra feature or design requests are omitted). After this period, we offer comprehensive website maintenance & support plans, including regular website u...
  • Can I edit the website myself? If not what do you charge for updates and changes?

    Yes. You will be given a login to your website when it is finished. We will also give you training (depending upon budget, this may be a small "how to" guide, or for larger budgets, we may be able to factor in a physical training session) on how to u...
  • Do I need to supply anything?

    Initially, we will take a detailed brief from you, which will require your brand guidelines (if you have them), functionality requirements, design likes/dislikes, your products/services, competitor websites, your target market and technical informati...
  • Do you handle all the work in-house?

    Whilst we aim to complete each project in-house, during busy periods or in cases of specifically difficult projects, we may enlist help from one of our trusted partners....
  • If WordPress is free, why are you charging me for it?

    We’re not. WordPress is free to use as a framework. We charge you for the design and development services we provide to turn that framework into a fully functioning website. Still, once your site is finished, you don’t have to pay any ong...
  • Why do you put your agency name on my website?

    Why does Ford put their name on all their cars? Why does Apple stamp their brand on all of its products? We are proud of what we do and want people to know that! That is why we place a small, non-intrusive link back to our website in the footer of al...
  • Do you take on half finished projects?

    Unfortunately, this is not something that we do. More often than not, it is much more time consuming to work with somebody else’s half-finished project than it is to start from scratch as we would have to, first, review what has been done, delv...
  • Do you work with other design agencies?

    Yes! In fact, around 50% of our work comes through other web design and graphic design agencies in and around London. We’re happy to act as a white label company and equally happy to attend client meetings and sit in with your team throughout t...
  • Do you just work with big brands?

    We work with everyone from small startups, established local businesses, schools, charities, local authorities, nationwide companies, international brands and even other web design agencies. We bring the same set of skills to each project and deliver...
  • Do you just work locally?

    Absolutely not! It doesn’t matter where in the world you are based. In today’s thriving high tech, communication laden world, we can harness the considerable power of applications such as Skype and InVision to aid in communication and hel...